Privacy Policy
Effective Date: June 28, 2022
At Emotionalsupportdogs.com (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information you provide directly to us, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Pet information (name, breed, age, photos, records)
- Uploaded documents (letters, certificates, vaccination records, medical records, licenses)
- Account login information
- Payment details (processed by third-party payment processors)
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Cookies and usage data
How We Use Your Information
We use your information to:
- Process registrations and orders
- Create and manage your account
- Provide ID cards, certificates, and related services
- Store and organize uploaded pet records
- Improve website performance and user experience
- Respond to customer support requests
- Prevent fraud and unauthorized access
- Comply with legal obligations
Payment Processing
Payments on our website may be processed by third-party payment providers such as Stripe, PayPal, Apple Pay, Google Pay, or other payment processors.
We do not store full credit card numbers on our servers. Payment information is handled securely by our payment partners according to their privacy and security standards.
Document Storage & Digital Dashboard
Our services may allow you to upload and store documents in a secure digital dashboard, including pet-related records and support documentation.
You are responsible for ensuring uploaded content is accurate and that you have permission to upload any documents submitted to our platform.
QR Code Verification
Some services may include QR code verification or digital profiles. Scanning a QR code may allow authorized users to view limited profile information or documents associated with your account, depending on your privacy settings and selected services.
Cookies & Tracking Technologies
We may use cookies, analytics tools, and tracking technologies to improve website functionality and marketing performance.
Cookies help us:
- Remember user preferences
- Improve site performance
- Measure advertising effectiveness
- Analyze traffic patterns
You may disable cookies in your browser settings, although some features may not function properly.
Third-Party Services
We may use third-party services including:
- Payment processors
- Analytics providers
- Hosting providers
- Advertising platforms
- Email communication platforms
These third parties may collect information as necessary to provide services on our behalf.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of certain personal information, subject to legal or operational requirements.
Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access personal data
- Correct inaccurate data
- Request deletion
- Opt out of certain communications
To exercise these rights, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact us at:
Emotionalsupportdogs.com
Email: support@emotionalsupportdogs.com
Website: https://emotionalsupportdogs.com